Refund policy

What is your return policy?

Inform us within 3 days of delivery and we will replace it for you if found wrong or defective product from our side. Please keep the item in its original condition, with the brand outer box, MRP tags attached, user manual, warranty cards and original accessories in the manufacturer packaging, for a successful return pick-up. In the event of received a damaged product, we may contact you to ascertain the damage or defect in the product, prior to issuing the free replacement. Feeding bottles, teethers, diapers and padded underwear are non returnable items due to hygiene clause. We may offer coupons if there's any damage in the product. For quality issue we do not accept returns as well as always make unboxing videos for any claim.

What is the refund policy for the returned item?

We endeavor to process your refunds within 7 days to 8 business days from the date the returned product clears the Quality Check at the Warehouse. However, the refund is subject to the transaction and processing time taken by the bank after initiated it by us. We may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behavior that entitles us to a claim against you.

How does refund work on based on the different modes of payment?

If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank Account within 7 to 10 business days after the products clear the Quality Check process.

How do I return/exchange my order?

If you need to return or exchange an item, reach out to our customer care team. send them an email at vparentsinfo@gmail.com Share your order details with images with them and they will do the needful.

When will my return get picked up?

We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3 days of receiving the request. Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, you can reach us at vparentsinfo@gmail.com . Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.

 

Changes to these Terms and Conditions

www.vparents.co.in reserves the right to amend, change, remove or add part, parts or entirely to these terms and conditions without notice. It is your responsibility to frequently review these terms and conditions any amendments, changes or additions posted by www.vparents.co.in